Who reads your photos
I started as a
work-order processor.
Not as a founder with a plan. As the person at the screen at two in the morning, opening a national's portal, going through a folder of photos from a crew I had never met, and working out what happened at a property I had never seen.
I did that job for years before I built anything. That is the whole reason this company works. When a bid comes back rejected, I know why — because I have written the rejected version myself, more than once.
Malviy Group is the back office I wish the vendors I worked for had. Seven years of building it, and the first client who ever took a chance on us is still with us today.
How a work order gets read
Work first. Photos second.
Most people look at a photo and ask what it shows. That is backwards, and it is why generic outsourcing fails at this. You work out what was done at the property, then go looking for the photos that prove it.
- 01Identify the property
Before anything is priced, the photos have to say what this property is and what condition it is in. Get this wrong and every line after it is wrong.
- 02Establish what work was completed
The invoice is whatever the crew actually did, evidenced photo by photo. It has to survive a reviewer comparing it against the set.
- 03The bid is what is left over
Everything the photos show that nobody asked for and nobody has paid for yet. This is the residual — and it is where the money on a work order actually is.
The people
A trained team on your clock, not a queue.
Our processors work the US shift, so an order that lands during your day is worked during your day. They are trained on this industry specifically — the codes, the photo standards, the reasons each national bounces things back — and they stay on the same clients rather than rotating through a pool.
Everything runs through a system we built ourselves, because nothing off the shelf understands a work order. It holds the catalog of 313 priced line-item codes across 26 trades, every photo tied to the line it belongs to, and the paper trail for each of the 21 nationals we file into.
The company
- Trading as
- Malviy Group
- Legal entity
- JP Field Services LLC
- Founded
- 2019 · property preservation only
- First client
- Still with us, 7+ years